Part Time Intake Worker - Willowbridge Community Services
16 hours per week
Duties
Willowbridge Community Services is a not-for-profit organization offering developmental services and counselling across Hamilton, Brantford, Niagara, and Haldimand Norfolk. We believe that everyone deserves relationships, community, and celebration.
About The Role:
As an Intake Worker, you are the front door to the organization, setting the tone for how people experience Willowbridge at a critical moment when they are seeking support. You will use clinical judgment, systems navigation, and strong coordination skills to ensure people are connected to the right service at the right time. This role works across programs and teams, balancing responsiveness with thoughtful assessment in a fast-paced environment.
If you are able to hold complexity, make sound decisions, and move things forward efficiently, this role will be a strong fit.
- Determine appropriate program fit based on referral and intake information
- Complete intakes across multiple programs, including Ontario Works, Violence Against Women, and Developmental Services
- Conduct intake assessments using clinical judgment to evaluate needs, risk, and service alignment
- Utilize screening and assessment tools as part of the intake process
- Complete income assessments to determine eligibility for subsidized counselling services
- Provide clients with clear information regarding wait times and next steps
- Coordinate initial appointments with therapists and manage intake-related scheduling
- Maintain and monitor multiple waitlists
- Set up and maintain accurate client records using Caseworks
- Ensure compliance with mandatory reporting requirements
- Complete partner contacts as required for specific program areas
- Maintain organized and up-to-date client files
- Provide administrative support as needed
Qualifications
- Bachelor’s degree in Social Work or a related field
- Minimum of 2 years’ experience working with individuals with developmental disabilities, mental health concerns, and/or dual diagnosis
- At least 1 year of experience in intake, assessment, or a client-facing service role
- Strong clinical assessment and decision-making skills
- Excellent organizational and administrative skills
- High level of computer literacy (including Microsoft Office and case management systems)
- Ability to maintain confidentiality and exercise sound professional judgment
- Strong time management skills and ability to manage competing priorities
- Ability to remain composed in high-demand or complex situations
- Demonstrated ability to work both independently and collaboratively
- Strong interpersonal and communication skills
- Experience collaborating with community services is an asset.
Eligibility
- Vulnerable Sector Screening Required
- CPR/First Aid Certificate (or able to obtain one).
Willowbridge aims to provide a diversity-friendly work environment and particularly encourages people of all ethnicities, genders, sexual/gender identities, cultural backgrounds, abilities, and beliefs to apply. Willowbridge is committed to supporting a culture of diversity and inclusiveness across the organization. Accommodation in the recruitment process will be provided upon request.
Benefits
Why Work for Willowbridge?
- $ 1,000 Health Care Spending Account
- Flexible work hours to support work–life balance
- Hybrid work model (remote and in-person).
- Funded professional development opportunities (as available).
- A supportive leadership team that prioritizes staff wellbeing.
- A collaborative workplace that values innovation, leadership, and community impact
How to Apply
Please forward your cover letter & resume in one document to careers@willowbridge.ca by 4:30 p.m. on or before April 3, 2026. Note, applications that are not submitted to the email above will not be considered.
If you would like assistance with your job search or in applying to this position, please contact SOAR Community Services at 519-756-7665 or employerservices@soarcs.ca and let us know how we can help!