Systems Support Assistant

Type
Full-Time
Location
Hagersville, Ontario
Employer
Armstrong Milling Co Ltd.
Wages
$25.50 to $29.50
Positions
1
Posted
Expires
Hours of Work
  • Full-time, Permanent position
  • 30 to 40 hours per week
  • some weekend or after hours may be required to meet Business needs

Duties

Primary Responsibilities Include:

  • · Provide first-level support to end users both local users and remote staff by diagnosing, resolving and documenting software, hardware and network issues

  • · Maintain and upgrade hardware and software for desktops, laptops, tablets along with other hardware

  • · Support staff onboarding processes by preparing IT equipment, including account creation, permissions and access granting as required

  • · Assist with patch management, backups and system monitoring

  • · Assist with management of network and infrastructure as required

  • · Coordinate support with outside vendors as required

Secondary responsibilities include:

  • · Assist with IT projects such as system/infrastructure upgrades, cyber security initiatives and other IT projects

  • · Maintain accurate inventory records of IT equipment and assist with asset tracking

  • · Staying up to date on new technologies

  • · Decommissioning old hardware

  • · Write reports based on end user requirements in our ERP system

Qualifications

  • Experience working in Windows operating systems both Server and Desktop, Office 365, and Active Directory

  • · Experience with deploying hardware such as Cell phones, Computers, printers, scanners and monitors, etc.

  • · Basic knowledge of networking fundamentals (TCP/IP, DNS, routing)

  • · Experience with Power Shell and other scripting languages

  • · Basic Programing knowledge preferred

  • · Experience with Linux is an asset

  • · Basic understanding of Virtual Servers configuration, maintenance, migration is an asset

  • · Knowledge of infrastructure hardening techniques and implementation of cybersecurity measures is an asset.

  • · Ability to lift 50 pounds

  • · Comfortable with working at heights and on ladders

  • · Ability to work effectively under pressure and time constraints

  • · Effective communicator

  • · Strong analytical and problem-solving abilities with keen attention to detail

  • · A valid driver’s license and have access to a vehicle

  • · Strong problem-solving and customer service skills

  • · Positive attitude toward teamwork and following established protocols.

  • Education:

  • · High school diploma is required but College or higher education in IT or Technology preferred

  • · 1+ years of experience in the IT field supporting end user is preferred

  • CONDITIONS:

  • · Full benefits after 90-day probation period

  • · Position is physically demanding

  • · May require work outside in inclement weather

  • · Plant contains peanuts, wheat, and other allergens

Benefits

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care
  • Wellness program

How to Apply

Please submit your resume through Indeed at the following link:

Systems Support Assistant - Hagersville, ON - Indeed.com