Lumber and Building Material Sales Associate

Inside Sales Specialist
• Provide exceptional customer service in-store, by phone, and via email.
• Coordinate/open new accounts with LBM Sales manager for new clients.
• Generate and follow up on quotes, including for decks, fences, railing, siding, and special-order items.
• Assist customers with product selection and maintain strong product knowledge across all LBM categories.
• Actively promote interior and exterior products, including windows, doors, flooring, and trim.
• Enter, process, and manage sales orders, returns, and special orders in the Prism system.
• Coordinate with purchasing, yard, and logistics teams for order accuracy and timely deliveries.
• Maintain regular contact with customer accounts and prospect new clients (contractors, builders).
• Support pricing updates, inventory accuracy, and merchandising.
• Attend LBM team meetings and participate in training seminars and Home Hardware markets.
• Meet or exceed monthly sales goals and contribute to team objectives.
• Handle customer issues and resolve complaints in a professional manner.
• Communicate with lumberyard & delivery staff with customer orders, pick-ups and deliveries.
• Create end caps and rotate stock regularly for LBM categories.
• Any additional tasks required by LBM Sales manager.