Quality Improvement Manager
Why Work for SOAR Community Services
About SOAR Community Services
SOAR Community Services (formerly St. Leonard's Community Services) has been an established part of the community for more than 55 years, and is accredited for our excellence in serving children, youth, adults, and families.
Our Values
These aren’t just “lip-service” to us – we work and live by them. If you do, too, we want to talk to you!
- Inclusive – we value everyone and their unique perspectives and journeys
- Compassionate – we care about our clients, our staff, partners, and the communities we serve
- Collaborative – we work together to support our clients and community
- Integrity – we hold ourselves accountable and are fair, trustworthy, and dedicated to our mission to empower people to achieve their vision of independence, health, and wellbeing
- Innovative – we are open to change and continuous improvement
- Genuine – we are honest, respectful, and authentic with our clients, each other, and our partners
- Optimistic – we believe that everyone can accomplish their goals
Monday to Friday 37.5 Hours a week
Duties
Are you a strategic thinker with a passion for quality improvement? As our Quality Improvement Manager, you’ll lead initiatives that enhance service delivery, support accreditation, and foster a culture of data-driven decision-making. You’ll collaborate across departments and supervise a team of coordinators to drive meaningful change.
What You’ll Do
- Lead agency-wide quality improvement and strategic planning initiatives
- Support accreditation and implement recommendations
- Advance data-driven decision-making and continuous improvement
- Supervise and coach coordinators within the portfolio
- Collaborate with internal and external stakeholders on improvement initiatives
- Ensure data quality and accurate reporting to funders
- Promote a culture of learning, innovation, and accountability
Qualifications
- Degree or diploma in Social or Human Sciences (university preferred)
- Minimum 5 years of leadership experience
- Knowledge of quality improvement, implementation, and change management tools and methodology within a healthcare context (certification preferred)
- Strong analytical, communication, and facilitation skills
- Proficiency in Microsoft Office and data systems
- Access to reliable transportation and flexibility in work hours
Eligibility
As soon as possible
Benefits
- Starting Salary: $69,771 annually
- Benefits: Comprehensive health, dental, vision, and travel insurance
- Time Off: 3 weeks’ vacation, 60 hours of personal leave, 15 wellness hours (pro-rated in first year)
- Extras:
- Employee Assistance Program (EAP)
- RSP/TFSA matching for eligible staff
- Professional development opportunities
- A supportive, values-driven workplace that prioritizes your well-being
How to Apply
Apply by: August 6, 2025 | Reference: QI Manager
Email Applications to: kim.baker@soarcs.ca
Our Commitment to Job Seekers
St. Leonard’s Community Services Inc. is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.
The Agency values the diverse and intersectional identities of its clients and staff. The Agency regards equity and diversity as an integral part of excellent community service and is committed to accessibility for all staff. The Agency seeks applicants who embrace our values and beliefs around respect for the dignity and diversity of our clients, staff, and community. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis, and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
The Agency encourages applications from all qualified individuals. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.
Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Privacy Act.