IT Support
Why Work for SOAR Community Services
About SOAR Community Services
SOAR Community Services (formerly St. Leonard's Community Services) has been an established part of the community for more than 55 years, and is accredited for our excellence in serving children, youth, adults, and families.
Our Values
These aren’t just “lip-service” to us – we work and live by them. If you do, too, we want to talk to you!
- Inclusive – we value everyone and their unique perspectives and journeys
- Compassionate – we care about our clients, our staff, partners, and the communities we serve
- Collaborative – we work together to support our clients and community
- Integrity – we hold ourselves accountable and are fair, trustworthy, and dedicated to our mission to empower people to achieve their vision of independence, health, and wellbeing
- Innovative – we are open to change and continuous improvement
- Genuine – we are honest, respectful, and authentic with our clients, each other, and our partners
- Optimistic – we believe that everyone can accomplish their goals
2 days per week, with flexible schedule
Duties
IT Support will provide Level 1 technical support by assisting with the set up and maintenance of computer systems and responding to staff technology issues by resolving or escalating to Level 2 support.
Key responsibilities of IT Support include:
- Respond to support requests from employees across multiple office locations via phone, email, or in person.
- Diagnose and troubleshoot hardware, software, and network problems related to desktops, laptops, printers, and other peripherals.
- Install, configure, and replace computer hardware.
- Collaborate with other IT staff to escalate and resolve complex technical issues.
- Provide user training and guidance on basic IT procedures and best practices.
- Maintain accurate records of help desk interactions, resolutions, and equipment inventory through ticket and asset tracking systems.
- Assist with IT projects and initiatives as assigned by the supervisor.
Qualifications
- Minimum high school diploma, plus COMPTIA+ Certification, or equivalent work experience.
- Strong troubleshooting skills with the ability to analyze and solve technical problems efficiently.
- Familiarity with Windows operating systems; Linux experience is a plus.
- Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
- Excellent communication and customer service skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Must have valid driver’s license, as some travel may be required.
Eligibility
As soon as possible
Benefits
- Employee Assistance Plan for all staff and their families
- Participation in RSP/TFSA plans for all staff, with agency pension match for Full Time and eligible Part Time staff
- Vacation pay bi-weekly for Part Time staff, beginning at 5% in the first year
- 24 hours of paid Personal Leave Time (pro-rated first year)
- Agency events for all staff
- An Agency committed to ensuring your physical and mental health/safety is paramount
How to Apply
Our Commitment to Job Seekers
St. Leonard’s Community Services Inc. is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.
The Agency values the diverse and intersectional identities of its clients and staff. The Agency regards equity and diversity as an integral part of excellent community service and is committed to accessibility for all staff. The Agency seeks applicants who embrace our values and beliefs around respect for the dignity and diversity of our clients, staff, and community. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis, and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
The Agency encourages applications from all qualified individuals. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.
Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Privacy Act.