Crisis Supervisor - Addiction & Mental Health Program
Why Work for SOAR Community Services
About SOAR Community Services
SOAR Community Services (formerly St. Leonard's Community Services) has been an established part of the community for more than 55 years, and is accredited for our excellence in serving children, youth, adults, and families.
Our Purpose
We support people to achieve new heights.
We do this by:
- Delivering quality services
- Coordinating care
- Partnering with others
- Supporting staff success
- Continuously improving our services
Our Principles
- Empowered Client Voices
- Clarity with Compassion
- Unified by Teamwork
- Integrity Through Consistency
- Inclusion in Action
- Leadership Through Empowerment
- Community Connected Care
- Adaptation and Innovation
- Governance in Partnership
Hours: 37.5 hours -Sunday to Thursday (Sun 9-5, Mon 8-4, Tues 9-5, Wed 11-7, Thurs 11-7)
Duties
- Provide non-clinical supervision, coaching, scheduling support, and day-to-day guidance to direct service staff.
- Support staff performance, development, accountability and engagement through effective supervision and communication practices.
- Support clients through strengths-based service planning, advocacy, crisis intervention, safety planning, referrals, education, follow-up, and short term stabilization support.
- Assess and respond to risk, client behaviour, complaints, incidents, and urgent service needs using sound judgement and established protocols.
- Maintain accurate documentation, clients files, reporting requirements, and data integrity
- Promote collaboration across programs, departments, referral sources to support coordinated service delivery.
- Contribute to a safe, clean and respectful work environment by supporting health and safety practices and identifying risks and concerns.
- Complete required training, maintain current knowledge of best practices, and support continuous improvement in crisis service delivery.
- Facilitate and/or participate in department and sector case management meetings
Qualifications
- College diploma in Social Services; University degree in Social Sciences preferred
- Minimum 5 years’ experience working with individuals, groups and/or families affected by addictions and mental health conditions and specific experience in a leadership role
- Must have experience assessing for safety risks and safety planning, and a demonstrated ability to apply relevant theoretical models when providing assessments to identify strengths, needs and level of risk, and case management
- Knowledge of evidence-informed best practices crisis service delivery and the ability to respond effectively in high-pressure situations
- Must have access to reliable transportation, as some travel may be required
- Mediation / Conflict Resolution / Leadership training preferred.
Eligibility
- Authorized to work in Canada
- Vacant Position
Benefits
SOAR offers meaningful work, supportive leadership, and the opportunity to make a direct impact in the community.
- Join a collaborative team dedicated to reducing stigma and improving access to support.
- Use your leadership skills to coach, mentor and support staff in meaningful direct service work.
- Contribute to responsive crisis services that promote safety, dignity and hope.
- Work alongside other programs and community partners to strengthen service coordination and client outcomes.
- Be part of an organization that values continuous learning, professional growth, and quality improvement.
- Salary: Starting at $56,784.00 annually.
- Benefits: Comprehensive health, dental, vision, and travel insurance, with options fully paid for Full Time staff.
- Time off: 3 weeks’ vacation, 60 hours of personal leave, and 15 hours of wellness time (pro-rated first year).
- Employee Assistance Plan (EAP) for staff and their families.
- RSP/TFSA matching for eligible staff.
How to Apply
Ready to Make an Impact?
We’re looking for someone passionate about empowering client voices, connection in community care and inclusion in action! If that’s you, we want to hear from you.
Apply by: July 2nd, 2026 | Reference: Crisis Supervisor
Email Applications to: recruit@soarcs.ca
Only those selected for an interview will be contacted.
Our Commitment to Job Seekers
SOAR Community Services is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.
SOAR Community Services is committed to advancing equity, diversity, inclusion, and belonging within our workplace and across the communities we serve. We welcome applications from individuals with lived and living experience and from members of equity-deserving groups, including Indigenous, Black, and racialized communities, 2SLGBTQIA+ individuals, and persons with disabilities. We encourage applications from all qualified individuals. If you require accommodations as part of the hiring process, please let us know so that we may arrange for their provision
Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Protection of Privacy Act.