Housing Resource Centre System Navigator
Why Work for SOAR Community Services
About SOAR Community Services
SOAR Community Services (formerly St. Leonard's Community Services) has been an established part of the community for more than 55 years, and is accredited for our excellence in serving children, youth, adults, and families.
Our Purpose
We support people to achieve new heights.
We do this by:
- Delivering quality services
- Coordinating care
- Partnering with others
- Supporting staff success
- Continuously improving our services
Our Principles
- Empowered Client Voices
- Clarity with Compassion
- Unified by Teamwork
- Integrity Through Consistency
- Inclusion in Action
- Leadership Through Empowerment
- Community Connected Care
- Adaptation and Innovation
- Governance in Partnership
37.5 hours per week/Monday to Friday, 8:30 a.m. to 4:30 p.m.
Duties
We are recruiting for a Housing Resource Centre System Navigator. This role is a vital part of our Housing Resource Centre, supporting individuals and families who are experiencing or at risk of homelessness. You will guide clients through stabilization, service access, and connection to essential community support.
What You’ll Do
- Provide direct support to individuals and families experiencing or at risk of homelessness.
- Create a safe, supportive, and welcoming experience for all clients.
- Work collaboratively with the Housing Services team to deliver coordinated care.
- Use a harm reduction approach in all aspects of service delivery.
- Assist clients with housing searches and support them in understanding tenant rights and responsibilities.
- Connect clients to resources such as legal clinics, income support services, food banks, and ID/tax clinics.
- Complete documentation and maintain accurate records in multiple electronic databases.
- Participate in case management meetings within the department and broader sector.
- Support clients in navigating housing-related financial supports including Brant Access to Housing, COHB, and the Housing Stability Fund.
Qualifications
- A college diploma in Human or Social Services.
- Minimum 2 years’ combined placement and/or paid experience supporting individuals with homelessness, substance use, mental health, or concurrent disorders.
- Knowledge of housing systems and community support services.
- Strong organizational, collaboration, and teamwork skills.
- Proficiency in MS Office and familiarity with databases.
- Access to reliable transportation.
- Comfort working in uncontrolled environments such as client homes or public locations.
- Ability to manage occasional exposure to vicarious trauma.
Eligibility
Eligible to work in Canada.
Vacant Position
Benefits
- Salary: Starting at $47,288 annually.
- Benefits: Comprehensive health, dental, vision, and travel insurance, with options fully paid for Full Time staff.
- Time off: 3 weeks’ vacation, 60 hours of personal leave, and 15 hours of wellness time (pro-rated first year).
- Employee Assistance Plan (EAP) for staff and their families.
- RSP/TFSA matching for eligible staff.
- A supportive, values-driven workplace that prioritizes your well-being.
How to Apply
Apply by:
Internal: March 17, 2026
External: March 24, 2026
Email Applications to: renee.perssia@soarcs.ca or recruit@soarcs.ca
Our Commitment to Job Seekers
SOAR Community Services is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.
The Agency values the diverse and intersectional identities of its clients and staff. The Agency regards equity and diversity as an integral part of excellent community service and is committed to accessibility for all staff. The Agency seeks applicants who embrace our values and beliefs around respect for the dignity and diversity of our clients, staff, and community. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis, and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
The Agency encourages applications from all qualified individuals. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.
Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Privacy Act.